TECH SUPPORT + FAQ

Here you will find technical specifications and answers to our most commonly asked questions.

TECHNICAL SPECIFICATIONS

TORQUE SPECIFICATIONS

HEADSET BEARING SPECIFICATIONS

BOTTOM BRACKET SPECIFICATIONS

AXLE SPECIFICATIONS

ASSEMBLY PREPARATION + CARE

METAL-TO-METAL CONTACT POINTS

ACCESSORY + COMPONENT CONTACT POINTS

COMPRESSION PLUG INSTALLATION

CLEANING

FAQ

FAQ

How do I order a No. 22?

Start in our Build Configurator — choose your model, finish, groupset, and options and watch live pricing update as you build. When you're ready (or if you'd rather talk it through first), get in touch and you'll work directly with one of our co-founders, Bryce or Mike, to finalize your build sheet. A deposit then secures your place in the production queue.

What do your bikes cost?

Framesets run from $4,299 (Little Wing) to $6,999 (Aurora), and every frameset includes our titanium headset, headset spacers, seatmast topper or seat post collar, a No. 6 Composites fork, and our Raw finish. Complete-build pricing depends on your groupset, wheels, and finish — the configurator prices your exact build live.

What's the current lead time?

Our current lead time is 10–12 weeks from deposit. We'll give you an expected completion date when you order, and you'll receive updates as your frame moves through fabrication.

How do deposits and payment work?

A 60% deposit secures your order and your place in the production queue; the balance is due about six weeks after your deposit. Prefer to pay in full up front? Orders paid in full receive a 3% discount when paid by credit card, or 5% by wire transfer. (Reactor Aero reservations work differently: a $1,000 deposit, credited to your final price and transferable as credit toward another model.)

Can I buy a frameset only?

Yes. Every model is available as a frameset, and each model page lists exactly what's included. Complete builds do unlock favourable component pricing through the configurator.

How does fit work? Do I need a professional fitting?

If you're happy with your current fit, we'll translate those fit points to your No. 22. If you'd like a new fit, we'll work with you and your local fitter — and we'll credit up to $300 against the cost of your fit. Custom geometry is available on every model for $500.

What warranty do you offer?

Ten years on frames — and unlike most "lifetime" warranties in titanium, ours covers fatigue. Accessories we manufacture carry a five-year warranty. Crash damage isn't a warranty item, but original owners can always contact us about crash replacement on preferential terms. Full terms are on our Warranty page.

Where are your bikes made?

Every No. 22 is fully manufactured in our own factory in Johnstown, New York. All tube manipulation and butting, welding, post-weld machining, finishing, and final assembly happen in-house, by our team of veteran craftspeople.

Do you ship internationally?

Yes — we work with riders worldwide. Shipping is calculated at our actual discounted carrier cost, and we don't collect any duties or sales taxes on international orders from our side. Get in touch and we'll walk you through shipping for your location.

How does the bike arrive?

Fully assembled, tuned, and dialled at our facility, then packed with minimal disassembly — typically just the wheels and the handlebar from the stem. Not comfortable with reassembly? Take it to your local shop and we'll cover the bill.

Can I visit the factory?

Yes, by appointment. Our Johnstown facility is production-only (no retail floor), but we're proud to show visitors exactly what goes into a No. 22 — use the contact form to book.

Why titanium?

Titanium delivers a ride quality carbon and aluminum can't match — smooth, alive, and quiet — with a fatigue life measured in decades, no paint to chip, and no corrosion. It's why we named the company after it (titanium is element No. 22), and why we back every frame for ten years including fatigue.

What brake bolt length do I need for my flat mount brake calipers?

  • For SRAM flat mount calipers: 22mm
  • For Shimano flat mount calipers: 24mm
  • For Campagnolo flat mount calipers: 24mm

Get in touch

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