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Support
Contact
- General info@22bicycles.com
- Orders sales@22bicycles.com
- Telephone +1 (866) 842-4537
Frequently Asked Questions
Q: Are No.22 Bicycle Co. frames available to retailers at wholesale pricing?
We would be very happy to discuss this option with select retailers. Please contact us at info@22bicycles.com for further information.
Q: Do you allow for custom frames and/or modification to your geometries?
We will gladly consider your custom requests — surcharges and wait time for customization is dependent on the scope of work.
Please contact us at info@22bicycles.com for more details.
Shipping Policy
Within Canada: frames and complete bikes ship for a flat rate of $50. All shipments are insured, and generally arrive within 5 business days.
In the US: frames and complete bikes ship for a flat rate of $85. All shipments are insured, and generally arrive within 5-8 business days.
Internationally: we will gladly ship your order anywhere in the world. Please contact us at sales@22bicycles.com before placing your order to work out a shipping price.
Warranty
No. 22 Bicycle Company Inc. (No. 22) warrants to the original retail purchaser that our frames are free from defects in material and workmanship for the life of the original retail purchaser.
This warranty is offered solely to the original retail purchaser, and is not transferable to subsequent purchasers. No. 22's sole obligation under this warranty is to, at its discretion (a) repair the defect at no charge, (b) exchange the frame with a frame that is functionally equivalent to the original frame or (c) credit the original frame purchase price towards the purchase of a new frame. No. 22 must be notified in writing of any claim under this warranty within 60 days of discovering any defect.
To the extent that any defect or failure is reasonably attributable to abuse, misuse, alteration, modification, accident, neglect, improper assembly, installation or maintenance or other abnormal, excessive or improper conditions or use, this warranty will be void.
The duration of any implied warranty or condition of merchantability, fitness for a particular purpose or otherwise on any No. 22 frame shall be limited to the duration of the warranty as set out above. In no event shall No. 22 be liable for any loss, inconvenience or damage whether direct, incidental, consequential or otherwise, resulting from breach of any express or implied warranty or condition except as set forth herein.
This warranty will be interpreted pursuant to the laws of the Province of Ontario and the laws of Canada applicable therein and shall be treated in all respects as an Ontario contract.