An explanation of our 10-year warranty

December 29, 2016 2 Comments

No. 22 Warranty Card

We are occasionally asked why we offer a ten year warranty, in contrast to the so-called "lifetime" warranties that are advertised by other titanium builders.

We are tremendously proud of the craftsmanship of our frames, and we have built our brand around offering what we believe are the best made titanium frames currently available. We strive to be open and honest with every element that goes into our bikes, and our warranty is no exception.

We launched our comprehensive ten year warranty in response to the so-called "lifetime" warranties of several other titanium builders. What we strongly disliked about those warranties was that despite the "lifetime" name, what is actually covered and for how long can be very misleading. Some real-world examples:

  • Brand A offers a lifetime warranty, but that coverage is actually limited to the "useful life cycle" of the bicycle, noting that: "This warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or frames will not last forever. The length of the useful life cycle will vary depending on the type of frame, riding conditions and care the bicycle receives." This warranty also specifically excludes failure from fatigue from its coverage.
  • Brand B offers a "lifetime warranty against manufacturing defects", but also specifically excludes fatigue from its coverage.
  • Brand C offers a lifetime warranty which covers the "normal life expectancy" of the frame, with no indication of what that life actually is.

The list of other titanium builders taking a similar approach is very long. What we don't like about this type of warranty is that it sets the expectation that a titanium bike will last forever. What these warranties are actually saying is that if you find a defect in the quality of manufacturing they may cover you, but if your bike fails outside the arbitrarily set "lifetime" of a frame then warranty coverage is no longer available.

We wanted to be careful not to set a misleading expectation, so we opted to take what we thought was a more inclusive, better defined warranty approach. We cover our bikes for ten years, because we feel that a decade of use is more than enough time for any construction defects to be found. We also do not exclude fatigue from our warranty—if it fails, even from fatigue, within the warranty period then we will honour the warranty.

Our full warranty is available here: http://22bicycles.com/pages/warranty.


2 Responses

Warren Pear
Warren Pear

June 25, 2017

Mike
I saw one of your bikes for the first time today at a rest stop during a ride. They are stunning. This is what led me to your website and this post. Regarding lifetime warranties, I recently cracked a late 1980’s Spectrum. When I called Tom Kellogg for the price of repairing the frame, he told me that it was still under warranty. Thus, although I can’t comment on Brands A-C cited above, Brand Tom Kellogg certainly lives up to his “lifetime” warranty.

Andy long
Andy long

December 29, 2016

Mike, so refreshing to hear the honesty in your words. I make and sell custom products and customers ask me about the “warranty” all the time. My typical response is that warranties are good for sales and sales only in typical consumer goods. Many of my materials are warrantied but not the labor that goes into them which is always the lion share of the cost. I always reassure to my customers that if something happens that I deem my fault I will be happy to take of it for them.Why wouldn’t I? Even if I did put a fixed warranty on my workmanship I would expect it to last longer than that period anyway, like any good “warranty”.Good on you for making a true “warranty” statement! Andy

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2018 Geometry Charts

Great Divide Rim Brake

Size 48cm 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 495 510 525 545 560 580 600
Seat tube, center-center (mm) 445 462 490 518 540 565 590
Head tube length (mm) 90 100 120 140 160 180 200
Seat tube angle (deg) 75 74.5 74 73.5 73 73 72.5
Head tube angle (deg) 70.5 71.0 71.2 72.2 72.5 73 73
Front center (mm) 567 574 584 584 589 607 621
Chain stay length (mm) 412 412 412 412 415 415 418
BB drop (mm) 78 78 75 75 75 73 73
Reach (mm) 357 364 370 379 383 397 406
Stack (mm) 506 517 534 559 580 597 617

 

Great Divide Disc

Size 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 510 525 545 560 580 600
Seat tube, center-center (mm) 462 490 518 540 565 590
Head tube length (mm) 95 115 135 155 175 195
Seat tube angle (deg) 74.5 74 73.5 73 73 72.5
Head tube angle (deg) 71.0 71.2 72.2 72.5 73 73
Front center (mm) 574 584 586 594 609 623
Chain stay length (mm) 412 412 412 415 415 418
BB drop (mm) 78 75 75 75 73 73
Reach (mm) 364 369 378 382 397 405
Stack (mm) 520 536 560 580 599 618

 

Drifter

Size 48cm 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 502 510 525 545 560 575 595
Seat tube, center-center (mm) 464 478 503 525 535 549 577
Head tube length (mm) 90 100 120 140 150 170 190
Seat tube angle (deg) 74.5 74 74 73.5 73 73 72.5
Head tube angle (deg) 70.5 70.5 70.8 71 71.2 71.2 71.5
Front center (mm) 571 575 589 603 611 627 639
Chain stay length (mm) 430 430 430 430 432 435 435
BB drop (mm) 78 77 75 75 75 73 73
Reach (mm) 352 353 364 373 379 389 398
Stack (mm) 530 538 556 576 586 603 623

 

Reactor

Size 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 515 530 548 565 580 595
Seat tube, center-center (mm) 456 475 496 514 542 568
Head tube length (mm) 100 120 140 160 185 205
Seat tube angle (deg) 74.5 74 74 73.2 73 73
Head tube angle (deg) 72 72 73 73.5 73.5 73.5
Front center (mm) 571 582 585 590 603 618
Chain stay length (mm) 405 408 408 410 410 410
BB drop (mm) 72 72 72 70 68 68
Reach (mm) 374 379 391 395 401 410
Stack (mm) 503 522 546 565 587 606

 

Aurora

Size 48cm 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 495 510 525 545 560 580 600
Seat tube, center-center (mm) 445 462 490 518 540 565 590
Head tube length (mm) 100 110 130 150 170 190 205
Seat tube angle (deg) 75 74.5 74 73.5 73 73 72.5
Head tube angle (deg) 70.5 71 71.2 72.2 72.5 73 73
Front center (mm) 567 574 584 586 594 609 624
Chain stay length (mm) 412 412 412 412 415 415 418
BB drop (mm) 78 78 75 75 75 73 73
Reach (mm) 355 363 369 378 382 396 406
Stack (mm) 510 521 538 562 582 601 615

 

Broken Arrow

Size 48cm 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 505 510 525 545 560 575 590
Seat tube, center-center (mm) 467 490 510 532 548 567 590
Head tube length (mm) 90 100 120 140 150 160 180
Seat tube angle (deg) 74 74 73.5 73.3 73 72.5 72.5
Head tube angle (deg) 70.8 70.8 71 71 71.3 71.5 72
Front center (mm) 565 571 580 599 609 622 627
Chain stay length (mm) 425 425 425 425 425 425 425
BB drop (mm) 68 68 68 68 66 66 64
Reach (mm) 352 355 359 372 382 393 397
Stack (mm) 524 533 553 572 580 591 610

 

Little Wing

Size 50cm 52cm 54cm 56cm 58cm 60cm
Effective top tube length (mm) 515 525 540 555 575 585
Seat tube, center-center (mm) 477 499 524 552 575 595
Head tube length (mm) 100 120 140 160 180 200
Seat tube angle (deg) 75.5 75 74.5 74.5 74 74
Head tube angle (deg) 72.5 73 73 73.5 74 74
Front center (mm) 566 569 579 590 601 611
Chain stay length (mm) 393 393 393 396 396 396
BB drop (mm) 58 58 58 58 58 58
Reach (mm) 382 383 387 397 407 411
Stack (mm) 506 527 546 567 588 607

 

Old King

Size Small Medium Large Extra Large
Effective top tube length (mm) 580 605 622 642
Seat tube, center-center (mm) 380 410 445 481
Head tube length (mm) 100 110 120 140
Seat tube angle (deg) 73.5 73.5 73.5 73.3
Head tube angle (deg) 70 70 70 70
Front center (mm) 655 680 698 719
Chain stay length (mm) 435 435 435 435
BB drop (mm) 58 58 58 58
Reach (mm) 401 423 437 451
Stack (mm) 599 609 619 637